Returns Policy
Welcome to SaniSen Ltd! We appreciate your business and are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes items may need to be returned, and we want to make this process as smooth as possible for you. Please read our returns policy carefully to ensure that your return meets the necessary criteria.
1. Return Eligibility:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs.
- Change of Mind: We accept returns for items in their original condition within 30 days of purchase. Please note that the customer is responsible for return shipping costs in cases of change of mind.
2. Return Procedure: To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at salessupport@sanisen.com or call us at 01829 738 665. Provide your order number, the name of the product you wish to return, and the reason for the return.
- Wait for Approval: Our team will review your request and provide you with instructions on how to proceed if your return is approved.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and manuals that came with the product.
- Ship the Item: Ship the package to the address provided by our customer support team. Please make sure to use a trackable shipping method and keep the tracking information for your records.
3. Refund Process:
- Once we receive the returned item and inspect its condition, we will process your refund within 5 business days.
- If the return is due to a defective or damaged product, the refund will include the original purchase price and shipping costs.
- For change of mind returns, the refund will include the original purchase price only, and the customer is responsible for return shipping costs.
4. Exclusions:
- Personalized or customized items cannot be returned unless they are defective or damaged.
- Returns received without proper approval or outside the specified return period will not be accepted.
5. Contact Us: If you have any questions about our returns policy or need assistance with a return, please contact our customer support team at salessupport@sanisen.com or call us at 01829 738 665. We are here to help you!
Thank you for choosing SaniSen Ltd. We appreciate your business and value your satisfaction.